Fortinet FortiAP End of Sale/Life
The FortiAP S223E equips your IT infrastructure with 802.11ac Wave 2 technology and offers flexible management options in FortiCloud or in conjunction with FortiGate. The unit features external antennas.
The U-Series Advantage
Enjoy the benefit of single-channel technology by managing your U-Series FortiAP through a FortiWLC controller.
The FortiAP-U family is perfect for everything from a large campus to hundreds of branch offices, and offers a variety of form factors and power levels. FortiAP-U access points are free and centrally managed via the built-in Wifi controller of any FortiGate security appliance, via the also free FortiAP Cloud deployment and management portal, or via standalone controllers (FortiWLC). Protect your LAN edge from campus to branch office with these high-performance APs.
- Universal Access Management
Ability to intelligently support standalone controllers (FortiWLC), integrated security controllers (FortiGate) and cloud management options; and set a new benchmark for flexibility, performance and security. - Latest Wifi technologies
Wi-Fi 6 technology with data rates up to 4.8 Gbps and OFDMA improves client throughput and overall network efficiency. - Unmatched security protection
Integrates with Fortinet's Security Fabric to provide unparalleled cybersecurity protection at the edge of the network.
Highlights
Fortinet Universal Access Points are designed for a wide range of deployments, from branch offices to medium to large offices, schools, universities, hospitals, hotels and large retail shops. Universal access points can serve such a wide range of applications because they can be managed by any of Fortinet's control and management offerings: FortiGate, FortiWLC and FortiAP Cloud.
- Small/Medium Business
Retailers can streamline in-store Wi-Fi deployment by combining Universal APs and FortiAP Cloud Management. Combined with FortiDeploy for zero-touch deployment, this provides a cost-effective solution for retail IT. - Education
- The education sector is at increasing risk from cyber-attacks. This, combined with the requirements to protect minors from inappropriate materials, can make the use of Wifi challenging. The integrated Secure Wireless Controller (FortiGate) ensures secure student access to learning resources, while FortiGuard services provide cybersecurity protection.
- Healthcare
Patient safety is a top priority. Fortinet Universal APs enable hospitals to improve patient safety by enabling vital applications such as telemetry that require low bandwidth but exceptionally high reliability. The dedicated wireless controller (integrated Wifi controller of each FortiGate security appliance) connected to the universal access points keeps patient safety top of mind while providing improved performance for wireless-enabled medical devices.
Signal strength of the FortiAP S223E in different scenarios (ceiling mounted)
***These graphics show the propagation of the signal strength within the framework of standardised attenuation values for walls and sources of interference according to the respective material properties. Deviations in signal propagation are possible depending on the building material.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
FortiCare Included Features | Per-device Service Options | |
---|---|---|
FortiCare | FortiCare | |
Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
Web Support | ✓ | ✓ |
Phone Support | ✓ | ✓ |
Firmware Updates | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ |
Response Time (critical issue) | One Hour | 15 Minutes |
Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
FortiCare Included Features | Per-device Service Options | |
---|---|---|
FortiCare | FortiCare | |
Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
Web Support | ✓ | ✓ |
Phone Support | ✓ | ✓ |
Firmware Updates | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ |
Response Time (critical issue) | One Hour | 15 Minutes |
Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
Device Insights and Monitoring Portal | - | ✓ |
The FortiAP U221EV access point supports the 802.11ac Wave-1 standard and operates at a client association rate of up to 867 Mbps. The combination of the 802.11ac Wave-1 standard and its advanced features deliver a better data client rate over longer distances to your IT infrastructure. The unit has internal antennas.
The U-Series Advantage
Enjoy the advantage of single-channel technology by managing your U-Series FortiAP through a FortiWLController.
FortiAP-U access points are managed free of charge and centrally via the built-in Wifi controller of any FortiGate security appliance, via the also free FortiAP Cloud deployment and management portal or via standalone controllers (FortiWLC). Protect your LAN edge from campus to branch office with these high-performance APs.
- Universal Access Management>
Ability to intelligently support standalone controllers (FortiWLC), integrated security controllers (FortiGate) and cloud management options; and set a new benchmark for flexibility, performance and security. - Latest Wifi technologies
Wi-Fi 6 technology with data rates up to 4.8 Gbps and OFDMA improves client throughput and overall network efficiency. - Unmatched security protection
Integrates with Fortinet's Security Fabric to provide unparalleled cybersecurity protection at the edge of the network.
Highlights
Fortinet Universal Access Points are designed for a wide range of deployments, from branch offices to medium to large offices, schools, universities, hospitals, hotels and large retail shops. Universal access points can serve such a wide range of applications because they can be managed by any of Fortinet's control and management offerings: FortiGate, FortiWLC and FortiAP Cloud.
- Small/Medium Business
Retailers can streamline in-store Wi-Fi deployment by combining Universal APs and FortiAP Cloud Management. Combined with FortiDeploy for zero-touch deployment, this provides a cost-effective solution for retail IT. - Education
- Healthcare
Patient safety is a top priority. Fortinet Universal APs enable hospitals to improve patient safety by enabling vital applications such as telemetry that require low bandwidth but exceptionally high reliability. The dedicated wireless controller (integrated Wifi controller of each FortiGate security appliance) connected to the universal access points keeps patient safety top of mind while providing improved performance for wireless-enabled medical devices.
The education sector is at increasing risk from cyber-attacks. This, combined with the requirements to protect minors from inappropriate materials, can make the use of Wifi challenging. The integrated Secure Wireless Controller (FortiGate) ensures secure student access to learning resources, while FortiGuard services provide cybersecurity protection.
Signal strength of the FortiAP U221EV in different scenarios (ceiling mounted)
***These graphics show the propagation of the signal strength within the framework of standardised attenuation values for walls and sources of interference according to the respective material properties. Deviations in signal propagation are possible depending on the building material.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
FortiCare Included Features | Per-device Service Options | |
---|---|---|
FortiCare | FortiCare | |
Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
Web Support | ✓ | ✓ |
Phone Support | ✓ | ✓ |
Firmware Updates | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ |
Response Time (critical issue) | One Hour | 15 Minutes |
Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
Device Insights and Monitoring Portal | - | ✓ |
The FortiAP U223EV access point supports the latest 802.11ac Wave-1 standard and operates at a client association rate of up to 867 Mbps. The combination of the 802.11ac Wave-1 standard and its advanced features deliver a better data client rate over longer distances to your IT infrastructure. The unit has external antennas.
The U-Series Advantage
Enjoy the advantage of single-channel technology by managing your U-Series FortiAP through a FortiWLController.
The FortiAP-U family is perfect for everything from a large campus to hundreds of branch offices, and offers a variety of form factors and power levels. FortiAP-U access points are free and centrally managed via the built-in Wifi controller of any FortiGate security appliance, via the also free FortiAP Cloud deployment and management portal, or via standalone controllers (FortiWLC). Protect your LAN edge from campus to branch office with these high-performance APs.
- Universal Access Management>
Ability to intelligently support standalone controllers (FortiWLC), integrated security controllers (FortiGate) and cloud management options; and set a new benchmark for flexibility, performance and security. - Latest Wifi technologies
Wi-Fi 6 technology with data rates up to 4.8 Gbps and OFDMA improves client throughput and overall network efficiency. - Unmatched security protection
Integrates with Fortinet's Security Fabric to provide unparalleled cybersecurity protection at the edge of the network.
Highlights
Fortinet Universal Access Points are designed for a wide range of deployments, from branch offices to medium to large offices, schools, universities, hospitals, hotels and large retail shops. Universal access points can serve such a wide range of applications because they can be managed by any of Fortinet's control and management offerings: FortiGate, FortiWLC and FortiAP Cloud.
- Small/Medium Business
Retailers can streamline in-store Wi-Fi deployment by combining Universal APs and FortiAP Cloud Management. Combined with FortiDeploy for zero-touch deployment, this provides a cost-effective solution for retail IT. - Education
- Healthcare
Patient safety is a top priority. Fortinet Universal APs enable hospitals to improve patient safety by enabling vital applications such as telemetry that require low bandwidth but exceptionally high reliability. The dedicated wireless controller (integrated Wifi controller of each FortiGate security appliance) connected to the universal access points keeps patient safety top of mind while providing improved performance for wireless-enabled medical devices.
The education sector is at increasing risk from cyber-attacks. This, combined with the requirements to protect minors from inappropriate materials, can make the use of Wifi challenging. The integrated Secure Wireless Controller (FortiGate) ensures secure student access to learning resources, while FortiGuard services provide cybersecurity protection.
Signal strength of the FortiAP U223EV in different scenarios (ceiling mounted)
***These graphics show the propagation of the signal strength within the framework of standardised attenuation values for walls and sources of interference according to the respective material properties. Deviations in signal propagation are possible depending on the building material.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
FortiCare Included Features | Per-device Service Options | |
---|---|---|
FortiCare | FortiCare | |
Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
Web Support | ✓ | ✓ |
Phone Support | ✓ | ✓ |
Firmware Updates | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ |
Response Time (critical issue) | One Hour | 15 Minutes |
Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
Device Insights and Monitoring Portal | - | ✓ |
The FortiAP U323EV access point supports the 802.11ac Wave 2 standard and operates at a client association rate of up to 3.5 Gbps. Other features of this series include 802.11ac beamforming (TxBF), multi-user MIMO (MU-MIMO) and more. The combination of the 802.11ac Wave 2 standard and its advanced features provide your IT infrastructure with a better data client rate over longer distances. The unit has external antennas.
The U-Series Advantage
Enjoy the advantage of single-channel technology by managing your U-Series FortiAP through a FortiWLC controller.
FortiAP-U access points are managed free of charge and centrally via the built-in Wifi controller of any FortiGate security appliance, via the also free FortiAP Cloud deployment and management portal, or via standalone controllers (FortiWLC). Protect your LAN edge from campus to branch office with these high-performance APs.
- Universal Access Management>
Ability to intelligently support standalone controllers (FortiWLC), integrated security controllers (FortiGate) and cloud management options; and set a new benchmark for flexibility, performance and security. - Latest Wifi technologies
Wi-Fi 6 technology with data rates up to 4.8 Gbps and OFDMA improves client throughput and overall network efficiency. - Unmatched security protection
Integrates with Fortinet's Security Fabric to provide unparalleled cybersecurity protection at the edge of the network.
Highlights
Fortinet Universal Access Points are designed for a wide range of deployments, from branch offices to medium to large offices, schools, universities, hospitals, hotels and large retail shops. Universal access points can serve such a wide range of applications because they can be managed by any of Fortinet's control and management offerings: FortiGate, FortiWLC and FortiAP Cloud.
- Small/Medium Business
Retailers can streamline in-store Wi-Fi deployment by combining Universal APs and FortiAP Cloud Management. Combined with FortiDeploy for zero-touch deployment, this provides a cost-effective solution for retail IT. - Education
- Healthcare
Patient safety is a top priority. Fortinet Universal APs enable hospitals to improve patient safety by enabling vital applications such as telemetry that require low bandwidth but exceptionally high reliability. The dedicated wireless controller (integrated Wifi controller of each FortiGate security appliance) connected to the universal access points keeps patient safety top of mind while providing improved performance for wireless-enabled medical devices.
The education sector is at increasing risk from cyber-attacks. This, combined with the requirements to protect minors from inappropriate materials, can make the use of Wifi challenging. The integrated Secure Wireless Controller (FortiGate) ensures secure student access to learning resources, while FortiGuard services provide cybersecurity protection.
The U-Series Advantage
Enjoy the advantage of single-channel technology in managing your U-Series FortiAP from one controller.
Signal strength of the FortiAP U323EV in different scenarios (ceiling mounted)
***These graphics show the propagation of the signal strength within the framework of standardised attenuation values for walls and sources of interference according to the respective material properties. Deviations in signal propagation are possible depending on the building material.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
FortiCare Included Features | Per-device Service Options | |
---|---|---|
FortiCare | FortiCare | |
Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
Web Support | ✓ | ✓ |
Phone Support | ✓ | ✓ |
Firmware Updates | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ |
Response Time (critical issue) | One Hour | 15 Minutes |
Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
Device Insights and Monitoring Portal | - | ✓ |
The FortiAP U421EV access point supports the 802.11ac Wave 2 standard and operates at a client association rate of up to 3.5 Gbps. Other features of this series include 802.11ac beamforming (TxBF), multi-user MIMO (MU-MIMO) and much more. The combination of the 802.11ac Wave 2 standard and its advanced features provide your IT infrastructure with a better data client rate over longer distances. The unit has internal antennas.
The U-Series Advantage
Enjoy the advantage of single-channel technology by managing your U-Series FortiAP through a FortiWLC controller.
The FortiAP-U family is perfect for everything from a large campus to hundreds of branch offices, and offers a variety of form factors and power levels. FortiAP-U access points are free and centrally managed via the built-in Wifi controller of any FortiGate security appliance, via the also free FortiAP Cloud deployment and management portal, or via standalone controllers (FortiWLC). Protect your LAN edge from campus to branch office with these high-performance APs.
- Universal Access Management>
Ability to intelligently support standalone controllers (FortiWLC), integrated security controllers (FortiGate) and cloud management options; and set a new benchmark for flexibility, performance and security. - Latest Wifi technologies
Wi-Fi 6 technology with data rates up to 4.8 Gbps and OFDMA improves client throughput and overall network efficiency. - Unmatched security protection
Integrates with Fortinet's Security Fabric to provide unparalleled cybersecurity protection at the edge of the network.
Highlights
Fortinet Universal Access Points are designed for a wide range of deployments, from branch offices to medium to large offices, schools, universities, hospitals, hotels and large retail shops. Universal access points can serve such a wide range of applications because they can be managed by any of Fortinet's control and management offerings: FortiGate, FortiWLC and FortiAP Cloud.
- Small/Medium Business
Retailers can streamline in-store Wi-Fi deployment by combining Universal APs and FortiAP Cloud Management. Combined with FortiDeploy for zero-touch deployment, this provides a cost-effective solution for retail IT. - Education
- Healthcare
Patient safety is a top priority. Fortinet Universal APs enable hospitals to improve patient safety by enabling vital applications such as telemetry that require low bandwidth but exceptionally high reliability. The dedicated wireless controller (integrated Wifi controller of each FortiGate security appliance) connected to the universal access points ensures that patient safety is paramount while providing improved performance for wireless-enabled medical devices.
The education sector is at increasing risk from cyber-attacks. This, combined with the requirements to protect minors from inappropriate materials, can make the use of Wifi challenging. The integrated Secure Wireless Controller (FortiGate) ensures secure student access to learning resources, while FortiGuard services provide cybersecurity protection.
Signal strength of the FortiAP U421EV in different scenarios (ceiling mounted)
***These graphics show the propagation of the signal strength within the framework of standardised attenuation values for walls and sources of interference according to the respective material properties. Deviations in signal propagation are possible depending on the building material.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
FortiCare Included Features | Per-device Service Options | |
---|---|---|
FortiCare | FortiCare | |
Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
Web Support | ✓ | ✓ |
Phone Support | ✓ | ✓ |
Firmware Updates | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ |
Response Time (critical issue) | One Hour | 15 Minutes |
Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |