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The managed services of EnBITCon at a glance
Get a direct overview of our managed services for your company here.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
| FortiCare Included Features | Per-device Service Optionen | ||
|---|---|---|---|
| FortiCare | FortiCare | FortiCare | |
| Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
| Web Support | ✓ | ✓ | ✓ |
| Telephone Support | - | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ | ✓ |
| Response time (critical issue) | Next business day | One hour | 15 minutes |
| Response time (non critical issue) | Next business day | Next business day | 2 hours |
| Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
| Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
| FortiCare Included Features | Per-device Service Optionen | ||
|---|---|---|---|
| FortiCare | FortiCare | FortiCare | |
| Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
| Web Support | ✓ | ✓ | ✓ |
| Telephone Support | - | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ | ✓ |
| Response time (critical issue) | Next business day | One hour | 15 minutes |
| Response time (non critical issue) | Next business day | Next business day | 2 hours |
| Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
| Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
| FortiCare Included Features | Per-device Service Optionen | ||
|---|---|---|---|
| FortiCare | FortiCare | FortiCare | |
| Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
| Web Support | ✓ | ✓ | ✓ |
| Telephone Support | - | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ | ✓ |
| Response time (critical issue) | Next business day | One hour | 15 minutes |
| Response time (non critical issue) | Next business day | Next business day | 2 hours |
| Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
| Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
| FortiCare Included Features | Per-device Service Optionen | ||
|---|---|---|---|
| FortiCare | FortiCare | FortiCare | |
| Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
| Web Support | ✓ | ✓ | ✓ |
| Telephone Support | - | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ | ✓ |
| Response time (critical issue) | Next business day | One hour | 15 minutes |
| Response time (non critical issue) | Next business day | Next business day | 2 hours |
| Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
| Portal for device insights and monitoring | - | - | ✓ |
90G / 91G Series is a compact, cost-effective all-in-one security appliance. The series is ideal for small business, remote, customer premise equipment (CPE) and retail networks. These appliances provide you with network security, connectivity and performance in the context of these deployment areas.
Does the FortiGate 90G offers HA?
A high-availability cluster (HA cluster) describes two firewalls that run simultaneously and, in the unlikely event of a failure of one device, immediately switch to the other device without any interruption in productive operation. The failover is ensured by an active-active cluster. For this, however, both devices must be licensed in the same way. An overview of the detailed configuration options can be found here.
Benefits:
- Gartner Magic Quadrant Leader for both Network Firewalls and SD-WAN
- Security-Driven Networking with FortiOS delivers converged networking and security
- Unparalleled Performance with Fortinet’s patented SoC processors
- Enterprise Security with consolidated AI / ML-powered FortiGuard Services
- Simplified Operations with centralized management for networking and security, automation, deep analytics, and self-healing
90G / 91G Series is a compact, cost-effective all-in-one security appliance. The series is ideal for small business, remote, customer premise equipment (CPE) and retail networks. These appliances provide you with network security, connectivity and performance in the context of these deployment areas.
Does the FortiGate 90G offers HA?
A high-availability cluster (HA cluster) describes two firewalls that run simultaneously and, in the unlikely event of a failure of one device, immediately switch to the other device without any interruption in productive operation. The failover is ensured by an active-active cluster. For this, however, both devices must be licensed in the same way. An overview of the detailed configuration options can be found here.
Benefits:
- Gartner Magic Quadrant Leader for both Network Firewalls and SD-WAN
- Security-Driven Networking with FortiOS delivers converged networking and security
- Unparalleled Performance with Fortinet’s patented SoC processors
- Enterprise Security with consolidated AI / ML-powered FortiGuard Services
- Simplified Operations with centralized management for networking and security, automation, deep analytics, and self-healing
90G / 91G Series is a compact, cost-effective all-in-one security appliance. The series is ideal for small business, remote, customer premise equipment (CPE) and retail networks. These appliances provide you with network security, connectivity and performance in the context of these deployment areas.
Does the FortiGate 90G offers HA?
A high-availability cluster (HA cluster) describes two firewalls that run simultaneously and, in the unlikely event of a failure of one device, immediately switch to the other device without any interruption in productive operation. The failover is ensured by an active-active cluster. For this, however, both devices must be licensed in the same way. An overview of the detailed configuration options can be found here.
Benefits:
- Gartner Magic Quadrant Leader for both Network Firewalls and SD-WAN
- Security-Driven Networking with FortiOS delivers converged networking and security
- Unparalleled Performance with Fortinet’s patented SoC processors
- Enterprise Security with consolidated AI / ML-powered FortiGuard Services
- Simplified Operations with centralized management for networking and security, automation, deep analytics, and self-healing
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
| FortiCare Included Features | Per-device Service Optionen | ||
|---|---|---|---|
| FortiCare | FortiCare | FortiCare | |
| Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
| Web Support | ✓ | ✓ | ✓ |
| Telephone Support | - | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ | ✓ |
| Response time (critical issue) | Next business day | One hour | 15 minutes |
| Response time (non critical issue) | Next business day | Next business day | 2 hours |
| Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
| Portal for device insights and monitoring | - | - | ✓ |
90G / 91G Series is a compact, cost-effective all-in-one security appliance. The series is ideal for small business, remote, customer premise equipment (CPE) and retail networks. These appliances provide you with network security, connectivity and performance in the context of these deployment areas.
Does the FortiGate 90G offers HA?
A high-availability cluster (HA cluster) describes two firewalls that run simultaneously and, in the unlikely event of a failure of one device, immediately switch to the other device without any interruption in productive operation. The failover is ensured by an active-active cluster. For this, however, both devices must be licensed in the same way. An overview of the detailed configuration options can be found here.
Benefits:
- Gartner Magic Quadrant Leader for both Network Firewalls and SD-WAN
- Security-Driven Networking with FortiOS delivers converged networking and security
- Unparalleled Performance with Fortinet’s patented SoC processors
- Enterprise Security with consolidated AI / ML-powered FortiGuard Services
- Simplified Operations with centralized management for networking and security, automation, deep analytics, and self-healing
90G / 91G Series is a compact, cost-effective all-in-one security appliance. The series is ideal for small business, remote, customer premise equipment (CPE) and retail networks. These appliances provide you with network security, connectivity and performance in the context of these deployment areas.
Does the FortiGate 90G offers HA?
A high-availability cluster (HA cluster) describes two firewalls that run simultaneously and, in the unlikely event of a failure of one device, immediately switch to the other device without any interruption in productive operation. The failover is ensured by an active-active cluster. For this, however, both devices must be licensed in the same way. An overview of the detailed configuration options can be found here.
Benefits:
- Gartner Magic Quadrant Leader for both Network Firewalls and SD-WAN
- Security-Driven Networking with FortiOS delivers converged networking and security
- Unparalleled Performance with Fortinet’s patented SoC processors
- Enterprise Security with consolidated AI / ML-powered FortiGuard Services
- Simplified Operations with centralized management for networking and security, automation, deep analytics, and self-healing
90G / 91G Series is a compact, cost-effective all-in-one security appliance. The series is ideal for small business, remote, customer premise equipment (CPE) and retail networks. These appliances provide you with network security, connectivity and performance in the context of these deployment areas.
Does the FortiGate 90G offers HA?
A high-availability cluster (HA cluster) describes two firewalls that run simultaneously and, in the unlikely event of a failure of one device, immediately switch to the other device without any interruption in productive operation. The failover is ensured by an active-active cluster. For this, however, both devices must be licensed in the same way. An overview of the detailed configuration options can be found here.
Benefits:
- Gartner Magic Quadrant Leader for both Network Firewalls and SD-WAN
- Security-Driven Networking with FortiOS delivers converged networking and security
- Unparalleled Performance with Fortinet’s patented SoC processors
- Enterprise Security with consolidated AI / ML-powered FortiGuard Services
- Simplified Operations with centralized management for networking and security, automation, deep analytics, and self-healing